Betalingsmetoder
Secure and confidential payment
When you pay on KLM.com, your payment details are encrypted and sent via a secure connection. The encryption of information transmitted online depends on the browser used and meets the highest standards.
Some transactions are processed through our payment partners, Worldline and Adyen. They process online payments and payment information on our behalf. Your payment details are only sent to Worldline or Adyen via a secure connection. Your data are never disclosed or forwarded to third parties or used for commercial purposes.
Tilgængelige betalingsmetoder
Vi tilbyder forskellige betalingsmetoder, afhængigt af land og reservationstidspunkt. I nogle lande skal du betale et gebyr afhængigt af din valgte betalingsmetode.
Når du reserverer din billet via KLM.com, accepterer vi betaling via MasterCard-, Visa- og American Express-kreditkort. Afhængigt af det land, du foretager din reservation fra, kan du også bruge et Diners Club-, Discover-, JCB- (Japan Credit Bureau) eller UATP/Airplus-kort. Bemærk, at der kan blive opkrævet et tillægsgebyr for betaling med kreditkort.
What is 3D Secure payment?
Card owner authentication 3DS is a feature that protects your online transactions. When you make a purchase on our website or app, you may be prompted to authenticate using the method provided by your bank. This authentication verifies that you are the rightful owner of the payment card being used and helps prevent unauthorised transactions. In short, it ensures that your online shopping experience is safe and secure.
Betalingsforbehold
Inden for et par dage efter bestilling af din billet, vil beløbet for dit køb blive trukket på din bankkonto. Din bank reserverer dette beløb, indtil vi afslutter din betaling, hvorefter beløbet officielt vil blive trukket på din konto. Dette kan tage op til 30 dage.
Ved køb af adskillige billetter i én transaktion reserverer nogle banker fejlagtigt beløbet to gange: én gang for det samlede beløb og én gang for hver enkelt billet. Desværre er denne procedure uden for vores kontrol. Vi anbefaler, at du kontakter din bank og anmoder om, at det reserverede beløb frigives.
Med en E-Wallet kan du kombinere forskellige betalingsmuligheder, for eksempel dit kreditkort og din bankkonto. Du kan bruge følgende E-Wallets:
- PayPal: accepteres på KLM.com i cirka 40 lande (ikke muligt med American Express-kort)
- Apple Pay: accepteres i KLM-appen i specifikke lande
- Google Pay: accepteres i KLM-appen i specifikke lande
- WeChat Pay: accepteres kun i Kina
- Alipay: accepteres i Kina og Hong Kong (kun lokale kredit- og debetkort)
Sørg for, at du kan betale hele beløbet med din E-Wallet. Nogle E-Wallets begrænser det beløb, du kan betale på én gang. Så snart din E-Wallet-udbyder informerer os om, at betalingen er foretaget, får du tilsendt din e-billet via e-mail. Denne proces tager som regel mindre end 1 time.
Netbank, også kaldet RTOB (Real Time Online Banking), giver dig mulighed for at betale via iDEAL, FPX, CUP Online, Nordea, eNets, Trustly eller Sofort. Betaling med RTOB er gratis, når du reserverer via KLM.com. Du kan bruge denne betalingsmetode op til to timer før afgang.
Når du har valgt din flyrejse, skal du vælge den gældende netbank-metode for dit land. Når banken informerer os om, at betalingen er foretaget, får du tilsendt din e-billet via e-mail. Denne proces tager som regel mindre end 1 time i de fleste lande.
Med netbank betaler du gennem vores partner Worldline ePayments eller Adyen.
I de fleste tilfælde kan du betale via bankoverførsel, hvis der er mindst 10-14 dage mellem reservationsdato og afrejsedato.
Hvis du vælger at betale via bankoverførsel, skal du indtaste flere detaljer. Alle oplysninger behandles naturligvis fortroligt. Når reserveringen er fuldført, modtager du en betalingsreferencekode på 12 tal og/eller bogstaver. Denne kode bruges til at finde den korrekte reservation for den overførte betaling. Sørg derfor at du indtaster denne kode korrekt, når du foretager overførslen.
Når du har modtaget betalingsreferencekoden, kan du overføre pengene fra din bankkonto. Dette kan gøre dette vha. netbank, en overførselsformular eller en kontant overførsel i banken. Sørg for, at betalingen foretages inden for 48 timer efter reservationen.
Banken kan opkræve et overførselsgebyr ved brug af bankoverførsler. I forbindelse med internationale overførsler opkræves du altid et gebyr for ’overførsel på tværs af grænser’ oven i billetprisen. Banken kan give dig yderligere oplysninger om dette.
Hvis vi ikke modtager det fulde beløb, kan billetudstedelsen forsinkes. Når det fulde beløb er modtaget, får du tilsendt en e-billet via e-mail. Det kan tage op til 5 arbejdsdage efter betalingen, før du modtager din e-billet.
Med bankoverførsler betaler du gennem vores partner Worldline ePayments. I nogle lande skal du overføre penge direkte til os: Aruba, Bonaire, Chile, Curacao, Ecuador, Egypten, Filippinerne, Ghana, Indonesien, Iran, Kenya, Kina, Korea, Oman, Peru, Rwanda, Saudi-Arabien, Saint Martin, Surinam, Tanzania, Thailand, Uganda og Zambia. Din betaling er sikker i alle tilfælde.
Det er ikke muligt at betale for forsikring via bankoverførsel.
Payment instructions
While making your booking, we provide you with the bank information needed to process your bank transfer, including the IBAN and BIC codes for the receiving bank account. You must pay according to the instructions in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time.
You can transfer the money from your bank account using online banking, a transfer form, or a cash transaction at your bank. Depending on your country, please indicate the reference number (12-digit code located on the payment confirmation page and in the confirmation e-mail) or the booking code in the payment instructions. This information helps us link the payment to your booking. As soon as we receive your full payment, we will e-mail your ticket within 5 business days.
Your bank may charge a transfer fee when using bank transfers. You are always charged a "cross border transfer" fee on top of the ticket price for international transfers. Please contact your bank for more information concerning (the amount) of these fees.
If you want to pay at the Ticket Office, please bring the booking confirmation or booking code you received by e-mail. You must pay according to the instructions given in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time. Please note that a booking fee and a payment surcharge may apply.
Some airport or city ticket offices no longer accept cash. Please ensure you can pay with an internationally accepted credit or debit card.
You can redeem 1 or more vouchers issued by KLM and Air France to pay online for (part of) your booking. Any remaining voucher value will be credited to a new voucher.
- Vouchers are non-transferable and must be used for the passenger whose name is stated on the original voucher.
- You can redeem a voucher in My Trip to buy extra options, such as a more comfortable seat type, after booking your ticket.
- We accept vouchers issued by KLM and Air France.
- You can redeem a voucher issued in another currency than used for your booking.
- Each passenger may use up to 2 vouchers per booking with a limit of 3 vouchers per booking.
- A voucher is valid for 12 months from the date of issue.
Pay in another currency
We always display our prices in one currency. However, in many countries, you can choose another currency when paying with various debit and credit cards and PayPal.
- When converting the local price to your preferred payment currency, we use an exchange rate that includes a market-based foreign exchange margin. We always aim to keep this margin lower than the margin your credit or debit card issuing bank would have included had they converted the currency. However, KLM cannot be held liable for any differences in these rates.
- Suppose the payment currency you selected differs from the currency billed on your credit or debit card statement. In that case, the bank issuing the card will convert the transaction using their rate. KLM cannot be held liable for this conversion.
- If your credit or debit card account was issued in another country, the card issuing institution may add an ‘overseas charges’ or ‘cross-border charges’ fee. This depends on the country and bank. These fees are unrelated to exchange rates. Your bank may charge this fee regardless of the currency you select for payment at KLM. This is subject to the agreement between the bank and the cardholder. Consequently, KLM cannot be held liable for these fees.